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Frequently Asked Questions
Q: Are you a factory or trading company?
A: We are a factory. We produce porcelain products directly, which is cost-effective by eliminating broker fees. We also provide one-stop service for flatware and glassware.
Q: What is your MOQ?
A: Usually, the MOQ for dinnerware is 100pcs per single type. If items are in stock, the MOQ is flexible.
Q: What methods of payment do you accept?
A: We currently accept TT, Western Union, and e-checking.
Q: How do you ensure products arrive without chipping?
A: All products feature 3-layer packing and are shipped using wooden pallets or boxes for maximum protection.
Q: What is your production lead time?
A: Stock products ship within 5 days. For new production, lead time is usually 15-20 days, excluding holidays.
Q: Are the products dishwasher and microwave safe?
A: Yes, all dinnerware is safe for use in dishwashers, microwave ovens, disinfection cabinets, and steamers. Materials meet standard porcelain safety requirements.